Allen Software

Mechanisms

XPRON offers new training dates around the subject of OTRS OTRS stands for open ticket request system. Learn about training in the workshop of our OTRS this communication management and ticket system for our OTRS. It is a free software, which is used by companies as tracking or help desk tool. Through the use of Web-based OTRS can collect, store, process and answer any questions. Service requests, incident reports, or requests for information are collected by email, customer front-end Web or telephone, classified, stored and processed. An OTRS shows the possibilities of training, as well as OTRS workshop. Each request receives a task ID, so that his concern is clearly assignable. These so-called tickets can manually or automatically to the respective officers or those responsible be redirected.

So-called queues, queues, are set up for each area in OTRS. The status and the status of the request can be seen by the reviewer and by the questioner. Both to track this through their Web front-end the. Service level agreements, thus complying with certain periods which are agreed with the customer, must be taken into account by the agent. He responds on time mechanisms support the agents through notifications. So the response times can be met, the operations are not lost. How our OTRS is training and our OTRS workshop with OTRS the possibility, with a few employees to cope with an extensive request volume. The limits of conventional E-Mail communication are not set.

Another feature of the OTRS is a FAQ (frequently asked questions), database integration so the integration of the most frequently asked questions into a database. Already developed solutions and knowledge to the often occurring questions are provided here. The boilerplate for this database can be taken to just over answering to the customer. This also can customer via the Web frontend will be deployed. More Mechanisms bring together similar operations, they recognize when a similar ticket is opened by the possibly same sender and closing the old master tickets. LOCATION allows an analysis of the history, statistics and reports. The requests, features and models are about roles and permissions define, these functions also give our OTRS training closer. Operated via a browser, regardless of the operating system, the adaptation to an individual design is possible at any time. A mobile user interfaces fast makes the service employees iPhone regardless of the workplace. In the OTRS workshop, explained all these points and answer any questions. OTRS is a very useful tool for companies which have to contend with numerous customer requests and for the usual rigid E-Mail system is not sufficient or not to overlook. We offer training in the year 2014 different dates on the topic workshop of OTRS and OTRS in our home. The exact date and times if you ask via email or by phone.

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