The manufacturer of virus scanners praise your software usually as a silver bullet against malware of any kind. But is that really the case? A few days ago, a desperate PC users called me and asked for advice. “What I could do for him”, I asked. “The BKA is threatening me with the deletion of my hard drive, if I do not till tomorrow 100 on a particular account!” At this point I that the customer 1 never could have deals with the subject of security, 2. therefore completely unaware faced said customer with the perceived threat, and 3. urgent action might not be the worst idea realized. I therefore asked: “do you have a backup of your important data? Yes, I know that such a question is completely ridiculous, because in such a situation, an affected party can have no backup. Had he looked after it, he would have called safe.
As always, you guessed it already, there was no backup. Next question: “like him because it came was to call me?” “I you found in the Internet under computer service Leipzig, there was some quick help, so please you deliver these now as cheap. I went so – and the usage moved over more than 3 hours. First, I tried to eliminate the problem with a so-called emergency CD (consider the non-existent backups at all fundamentalist criticism – a brutal new installation was not possible). In the course of this felt eternal process however turned out, that the system not only one, but was beset by more than 100 pests. Moreover, the non-functioning Internet connection prevented that the signatures of the rescue disk could be updated. It would have been actually now at the latest at the time, to stand up and just go.
But each of us carries finally ambition in itself, and I was in such moments very much. We agreed so that the really important data recovered from an emergency system (This starts from a CD and is therefore not vulnerable) be and the PC in the connection itself is used by the customer. And that the customer please heed a few clear rules in the future: missing data backup is risky, “it is no longer without”, if the virus scanner several times a day points to malicious software and offers to eliminate them, that doesn’t mean that he actually manages to do so, to download and install software from untrusted source leads straight to destruction, if the virus scanner mean, it’s all OK, then this does not mean that you can rely on it also.