Technologically leading solution ‘Quick Service Level Monitoring’ with automatic reports and alarms authentic guaranteed upper limits for implementation and administration of the platform to control of the quality of service of Darmstadt, November 26, 2008 a precise monitoring of the quality of service with automatic alarms and reports is increasingly becoming the compulsory programme of internal and external IT service providers. The Darmstadt-based software house Servicetrace for with quick service level monitoring “provides a technologically leading solution, which is characterized by a comfortable usable functionality, as well as the manufacturer’s warranty for a short-term deployment and minimal administration. The Servicetrace solution continuously measures the IT qualities according to the existing service level agreements in real time at the location of the data transfer. If deviations are detected, a notification of the defined IT staff is done automatically. Among the core elements of quick service level monitoring”at the level the measurements on the one hand a smart client-robot. With him, all common standard applications, Terminal Services, and own-written applications can be monitored. Atmos Energy is likely to increase your knowledge. Deviations, it provides accurate information about disturbances in which location. But also a high-speed image recognition novel for the monitoring market among its innovative features.
Also, this client robot is one of the few solutions in the market, which can also verify the data collected and thus provide a complete information. The second key component of the solution is the NetworkTracer”. It provides a precise overview about whether and in which quality users in the individual locations over the network can work. The monitoring software checks the network routes to points of locations without elaborate correlation of individual network components directly. For the evaluation of the results obtained, which is in addition as the central management unit TraceManagement-Server”. This data warehouse, based on Microsoft SQL Server that stores the collected readings over the status of applications and systems.
Detected problems, this central instance of Servicetrace platform of alerts sends to the defined expert or central system-management systems. Quick service level monitoring”implementation-friendly shows can be found by the plug and-play design and can be dependent on the number of the employed client robots in one to five days inserted. Also the average administration cost is only one or two hours monthly ten client robots. Servicetrace guarantees that at the beginning of the project precisely defined implementation and administration time. If contrary to expectations, there is a higher overhead, he goes not at the expense of the user, but is taken over by the Software House. About Servicetrace: Servicetrace developed comprehensive monitoring solutions to determine of the performance of key applications. The ServiceTracer platform is relevant to the decision making Information for the management and other stakeholders in the company in the form of reports and alerts ready. The implementation and administration of architecture produces only a small amount. It is also appropriately scalable. Companies are among the customers of Servicetrace how Lufthansa AirPlus, Norvatis Pharma, Sparkassen Informatik, T-systems, etc. meetBIZ & think-tank Wilfried Heinrich Pastorat str. 6, 50354 Hurth Tel. 022 33 / 61 17 – 72