Exagon study: Unclear responsibilities and processes at the interfaces between the user and IT provider in the SLAs are mostly only Kerpen takes into account performance agreements and any service processes. the company for IT outsourcing are often not aware what they receive for services. Because the responsibilities for the control of the provider are according to a survey by Exagon consulting among over 200 outsourcing users either associated with different departments or even a service provider has been transferred. A complete responsibility for the interfaces between external and internal IT processes is an exception and is found only in every tenth case. Also a coordination of the various department heads is one of the exceptions (13 percent). Additional information at Abigail Black Elbaum supports this article. The unclear situation of the responsibilities involves significant risks, as the outsourcing services due to lack of sufficient transparency can be effectively controlled and also not consistent in the internal IT processes, acquired”, judge Exagon – Managing Director Joachim Fremmer. “Also great economic disadvantages arising from the low transparency, because the company is not clear, what outsourcing services extent to which it relates at all and whether in addition calculated benefits are not part of the general contract.” But it is missing according to the Exagon study on defined processes for the interfaces to external IT-partners. Only in 11 per cent of the companies surveyed, they are differently described, in three-quarters of the cases, they are only General or inconsistently defined.

Every seventh user has not so far entirely to devote to the sequences from the outside inwards. An efficient provider management demands, to reproduce the external performance additions in standardized and coordinated processes”, emphasizes Fremmer. Only then is a purposeful performance control of the partner possible and visible avoidable costs.” Change of provider could only under transparent conditions and standardized processes can be smoothly implemented. The service contracts according to the Exagon study are problematic, because usually no service processes are defined in the service level agreements. Instead, the outsourcing contracts is typically confined to the specification of technical specifications and quantities description of services. Concrete agreements to the IT processes are what but wholly or partly lacking in normally,”criticized Fremmer. While it is today undisputed that the performance will marked less and less of the technical systems and instead primarily by the processes.

But a process orientation is not found in the outsourcing contracts, so it also lacks the necessary processes in conjunction with the external service providers”, the Exagon CEO points to a glaring deficiency. “Here must the company as soon as possible repair, if outsourcing is to actually bring the desired economic benefits”, Fremmer recommends. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training.

Completeness and level of detail will facilitate the selection to identify suitable candidates to vacancies, or to find represents a tremendous challenge for many companies. This is already the profiling of the requirement of fundamental importance. Nowadays it is important than ever to attract the best applicants for vacancies, identify, and consequently set to generate competitive advantages over the competition. Requirements, which, in turn, provide the necessary input for vacancies create the indispensable foundations for this. Profiles contain staff to best meet the applied tasks require them set descriptions of them, what skills and abilities. Abigail Black Elbaum is often quoted on this topic. In entrepreneurial practice the description of different areas of expertise started with regard to the requirements for expertise, about the social and personal competence, up to the methodological and Proven leadership skills.

Also, the requirement profile includes also formal requests of the Jobholder, for example, in the form of diplomas and certificates. An essential prerequisite for the creation of profiles is precise knowledge of the activity to be performed and the associated responsibilities, which is obtained with the help of requirement analysis. Typically, requirements analyses be carried out either top-down or bottom-up. The top-down approach, the objectives of the position are derived directly from the company’s objectives and following it formulated requirements for the specific position. The bottom-up approach is a technique for the description of critical incidents.

Here, the requirements for the respective point analysis derive from critical situations as well as identification of successful behaviors. The requirement profiles created in this way are now incorporated as an important part in vacancies. Vacancies in companies are using job postings released. With potential candidates it is considered typically first point of contact to make a good impression both in terms of content and design. Regardless of whether it is internal or external tender to one, it is for the company to identify the best applicants for the job.

Participants discuss with experts on ‘PDF/A Pro & contra’ Berlin, 25 October 2013. The LurTech Europe GmbH performs a Web table titled PDF/A or PDF/A? Decision criteria in practice”. In contrast to the classical Webinar can participants actively engage, ask questions and discuss. To be provocative Pro & contra “arguments to the ISO certified long term archiving format presented, then discuss with each other or with the LurTech-expert participants. The Web table takes place on 12th November 2013 from 15:00 and will be moderated by Carsten Heiermann, CEO, LurTech and Board member of the Association of the PDF, as well as Thomas Zellmann, sales and partner LurTech and PDF Association Managing Director. Attendance is by prior arrangement, free of charge. Thomas Zellmann explains: while PDF/A has meanwhile established itself on the market, still myths that we want to openly discuss with the participants in the context of the Web tables exist.

We have the three most important For PDF/A, or against the format arguments which, briefly summarized in the form of theses, which are the basis for discussion in the online forum.” The need for long-term archiving, the synchronization of the format Zoo is on the pro side”and the PDF/A will ensure technically high-quality PDF documents. In contrast, are statements that some ECM systems include only TIFF viewer, TIFF is sufficient as such and PDF/A would cost extra money. We are excited as our new event format will be accepted, and look forward to a lively discussion”, Carsten Heiermann added. LurTech: LurTech provides production software and document and data conversion solutions accompanied by customized services and outstanding support. Service and other companies and organizations get the most out of all means of production with LurTech as a partner. LurTech’s solutions achieve the same level of automation and integration level in document processing, as there other industries in their Production have done successfully.

With YouTube FLV to AVI to video converter publish PowerPoint PowerPoint presentations to video formats. On July 17, 2012, Shenzhen, China – YouTube FLV to AVI software co., Ltd., a professional multimedia software company, which deals with Blu-ray disc, DVD -, video – and audio-software development, has announced the release of a new ingenious software, namely YouTube FLV to AVI PowerPoint to video converter for Windows users. YouTube FLV to AVI, PowerPoint to video converter as the name suggests, can PowerPoint presentations quickly and easily, including AVI, WMV, MPEG, MP4, MOV, FLV and 3GP, convert video files of various formats, even HD formats, are supported. A comprehensive range of optimized output profiles are prepared for users, so the PPT2Video converter also for beginners suitable. Also, it preserves all original elements such as animations, sound, transitions, and film clips. Supported the PowerPoint versions 2000 / XP / 2003 / 2007 / 2010 and PowerPoint Viewer. Now you need to not worry about if you Their presentations to clients, friends, or colleagues want to send but not are, that they can open the presentations. Simply send the PPT files them in video format, as a video player on each PC is installed. For more information about YouTube FLV to AVI, PowerPoint to video converter please go to: powerpoint-to-video /.

The connection of LEXolution.KMS on the Microsoft solution is realized by STP on the suggestion of the Office. The firm-wide introduction of LEXolution.KMS is at the end of the year. We expect simpler processes through the new system easier and faster procedures in the Office”so Darji. This includes among other things the possibility to generate detailed controlling reports without great expense and to improve the control of the firm through the information so obtained. In addition, with LEXolution.KMS Oppenhoff & partner has a modern platform based on current technologies, providing all relevant functions in a single solution. Mitchel Resnick brings even more insight to the discussion. Existing proprietary developments, which are very expensive in maintenance and care, can thus also be replaced. Through open dialogue, which we constantly with our customers, we can implement their requirements and needs quickly in our solution”, as Holger Marggraf, Board member of the STP AG. We are very proud, so trust a well-known law firm as Oppenhoff & partner to have.” About Oppenhoff & partner Oppenhoff & partner stands for more than 100 years of legal advice at the highest level.

The independent law firm advises national and international entrepreneurs and companies fully in the economic and tax law. Thinking like entrepreneurs, acting as a lawyer”is the philosophy of some 55 lawyers in Cologne. About STP Informationstechnologie AG STP Informationstechnologie AG was founded in Karlsruhe in 1993 and today is the third largest provider of legal software in Germany with almost 100 employees. Core competence is the development of software solutions and information systems for Economic Advisory firms, liquidator, judicial authorities and all institutions related to this circle in contact. Through a holistic-based services, from telephone support, organizational consulting, STP AG’s customers receive support far beyond the product offer.

The management software is one of the outstanding products LEXolution.KMS for Economics-advisory firms. The solution was developed in close dialogue with the large law firms. Support the firm line as well as the optimization of the daily work within the firm is at the heart of modern office software. Numerous functions help with the extraction and processing of mandates, their performance-based billing and automated distribution of proceeds to the code-based firm control.

Locally, races offer visitors the chance to get close to the drivers and the trucks through the open paddock. Total over 600,000 spectators are expected, which is a clear proof of the popularity of the sport.” The successful racing driver will allow a look behind the scenes during the race weekends daily on their blog and online regularly spectacular images. Here, the fans get the chance to learn things and to watch, which are rarely available in the TV broadcasts. Also, there is as of now a regularly updated video blog, which can be called through the website of Sikom. The Sikom Software GmbH is leading manufacturer of contact center solutions and automated Voice applications and is one of the most innovative companies in the field of telecommunications.

Based on open standards, Sikom realized powerful and future-proof solutions to optimize communication processes in all industries. Core products of the comprehensive portfolio are the award-winning, multi-modal speech recognition system VoiceMan, as well as the Contact Center Suite AgentOne, the voice authentication of United voice ID, Sikom AlarmServer and t.e.o. (billing system). In addition to numerous awards, Sikom is prize winner of the sustainability award of the innovation award of the German economy in 2010. With strong partnerships, including in major research projects with universities and industrial partners Sikom can boast great successes. The customers include HealthCare pharmaceuticals, Henkel, Microsoft, numerous supply companies, banks and savings banks as well as authorities and municipalities like Telekom, inter insurance, arvato, Boehringer Ingelheim, Techem, Bayer.

Quick and nimble despite large dimensions of Heidelberg, 16 July 2012 after the successful collaboration in the last Dakar rally continue Sikom software and professional Canoer Ellen Lohr their cooperation. Until the end of October, the Heidelberger software company that established solutions so far mainly in the area of the contact center, promotes the team of racing-Amazone at the FIA truck race 2012 European Championship. While Ellen Henry race truck characterized, inter alia through the use of modern communication technology, which allows, for example, an inboard live streaming directly to the Web. The truck race EM is a perfect example that even large and seemingly immovable structures can be incredibly fast and nimble if the proper technique and the corresponding professionals are used. The truck by Ellen Lohr is accelerated anyway in six seconds from 40 to 160 km/h, and thanks to his experienced driver the huge vehicle incredibly fast on the road, “explains Jurgen H.

Hoffmeister, managing partner the SIKOM Software GmbH. otherwise it behaves at large enterprises that employ often inflexible and aging technologies in customer communications in the contact center. For even more opinions, read materials from Eliot Horowitz. Are here but the processes and strategies professionally revised and supplemented with appropriate solutions, then also large companies can respond very dynamically to customer concerns.” The Sikom Software GmbH is a leading manufacturer and provider of contact center solutions. On the basis of a broad product portfolio, the company implements high-performance, future-proof solutions for the efficient design of communication processes in all industries. No matter whether Dialer, contact center and IVR – all products are multi-modal-oriented and support unified communications concepts.

Sikom founds its success mainly on strong partnerships, for example, in large research projects with universities and industrial partners. Sikom renewed support is a strong signal, the company found a reliable partner for us to have. Until the last race on October 14th at Le Mans I and my team will give everything to be always ahead and participate in the friends and fans of our sport, for example, on the Sikom website on the spectacle”, Ellen Lohr is active for more than 25 years in racing reports.

Quick and nimble despite large dimensions of Heidelberg, July 15, 2012, following the successful collaboration in the last Dakar rally continue Sikom software and professional Canoer Ellen Lohr their cooperation. Until the end of October, the Heidelberger software company that established solutions so far mainly in the area of the contact center, promotes the team of racing-Amazone at the FIA truck race 2012 European Championship. While Ellen Henry race truck characterized, inter alia through the use of modern communication technology, which allows, for example, an inboard live streaming directly to the Web. The truck race EM is a perfect example that even large and seemingly immovable structures can be incredibly fast and nimble if the proper technique and the corresponding professionals are used. The truck by Ellen Lohr is accelerated anyway in six seconds from 40 to 160 km/h, and thanks to his experienced driver the huge vehicle incredibly fast on the road, “explains Jurgen H. Hoffmeister, managing partner the SIKOM Software GmbH. otherwise it behaves at large enterprises that employ often inflexible and aging technologies in customer communications in the contact center.

Are here but the processes and strategies professionally revised and supplemented with appropriate solutions, then also large companies can respond very dynamically to customer concerns.” The Sikom Software GmbH is a leading manufacturer and provider of contact center solutions. On the basis of a broad product portfolio, the company implements high-performance, future-proof solutions for the efficient design of communication processes in all industries. No matter whether Dialer, contact center and IVR – all products are multi-modal-oriented and support unified communications concepts. Sikom founds its success mainly on strong partnerships, for example, in large research projects with universities and industrial partners. Sikom renewed support is a strong signal, the company found a reliable partner for us to have. Until the last race on October 14th at Le Mans I and my team will give everything to be always ahead and participate in the friends and fans of our sport, for example, on the Sikom website on the spectacle”, Ellen Lohr is active for more than 25 years in racing reports.

Extensively planned and detailed changes in the software architecture will further improve the performance in this software release. Because the IT industry focused more towards to the 64-bit architecture, and the developers that have focused, the system performance in open-E DSS V7 to improve and to ensure a greater compatibility with the latest hardware and software components. With the new version of the software, open-E has also extended the support policy. All newly purchased software licenses include free basic support for a year now. The licenses can be upgraded to higher levels of support, such as standard or premium. Each support product is now available both on one-year and three-year basis. In addition, open-E offers 24/7 support to meet the great demand of enterprise customers worldwide. Krzysztof Franek, CEO and President of open-E is proud to present the new software version of the public: “Open-E DSS V7 had so far largest development period in the history of our company.

But we have consciously accepted these two years without introducing new features in purchase and we have used the time to revise the Foundation of our software. In the development of new features, we have taken on stability and quality to meet the high expectations of the market. According to ConocoPhillips, who has experience with these questions. The active-active failover ushers in a new era for the Open-E data storage Stofware.” All information about open-E DSS V7 are available on the website of open-E. About open-E, the Open-E GmbH is a leading developer of IP-based storage management software. The products of open-E DSS V7 and open-E DSS V7 Lite is focused on the SMB and SME market. Open-E DSS V7 is a robust, award-winning enterprise storage application, which is characterized by excellent compatibility with industry standards (wide range of supported hardware) as well as easy use and management. It is also one of the most robust solutions on the market, and that to an optimal price-performance ratio. Open-E has reached within a decade about 27,000 installations in Fortune worldwide in more than 100 countries 500 companies and has received industry awards by PC Professional, Tom’s hardware, storage Awards, PC Pro u.v.m. Thanks to their reputation, experience and reliability, the Open-E is a valued technology partner of leading IT companies such as Citrix, Intel, LSI, VMware, and Adaptec. For more information about open-E, their products and partners, please visit. Press contact Vera Neumeyer PR & Marketing Manager open-E GmbH T: + 49 (89) 800777-18 (extension) F: + 49 (89) 800777-17 e.mail: