artelis opts for process automation for FTTx products SyroCon and inubit Eschborn/Berlin/Luxembourg, January 11, 2012. Artelis the telecommunications company that offers comprehensive telecommunications services for private and business customers in Luxembourg and Saarland, sets the optimization and automation of its processes to the business process management (BPM) platform inubit suite and the system integrator SyroCon consulting from Eschborn. The system solutions include order management, provisioning and customer service. The evaluation of different BPM products showed that the inubit suite is an ideal platform for the implementation of our processes. In combination with the telco expertise of SyroCon the right partnership results”, said Jurgen Heinz, CNO by artelis.
Rising customer numbers, increasing competitive pressure and a high quality were the main motives, to automate all processes for artelis. The inubit suite offers a comprehensive platform for the modeling of business processes and the Implementation of automated workflows. The integration takes over the Eschborner company SyroCon, that could persuade with comprehensive expertise in the area of telecommunications. SyroCon advises and supports the definition of technical processes and the implementation of the technical workflow. Challenge is the efficient integration of diverse systems, CRM over billing up to network elements based on the comprehensive connectors portfolio of inubit suite. Different products and services lead to complex technical processes, which must be fully mapped and implemented technical workflows. Dr. Markus Eisel, Managing Director of SyroCon Consulting GmbH: Goal of integrating a BPM Suite in the telecommunications sector is the continuous automation of business processes: from the availability check is provided in the portal, up to the connection of telecommunication services for the customers. Especially demanding integration is how proprietary systems Network elements and element Manager in the telecommunications network as well as the mapping of data exchange processes with external partners such as Deutsche Telekom.” About artelis the artelis, founded in 2006, brings together the activities of the two telecommunication companies Cegecom S.A.