Frost & Sullivan offers contact center and telephony software with customer value enhancement Award from Walldorf, the 14 April 2013 Frost & Sullivan is the contact center and telephony software SAP business communications management with the 2012 North American Frost & Sullivan customer value enhancement Award out. The global consulting firm emphasizes in particular the all-in-one character of the software. “For SAP users, SAP business communications management provides a high degree of compatibility and provides same features staff within and outside the contact center,” Frost & Sullivan reports principal analyst customer contact, Nancy Jamison. “Customers benefit from seamless end-to-end communication, collaboration, and the automation of business processes, without having to deal with the complexity of systems of from different vendors.” For ecenta, the award confirms growing demand for SAP business communications management projects. “This year we see growing interest by” Companies have engaged so far just on the edge of the communication solution from SAP. I’m good things, that this award will further increase the notoriety of the solution and we’ll register more demands in the near future,”Joachim Schellenberg said business development manager at ecenta, a product and consulting company that specializes in the demanding realization of projects in the areas of the SAP Business Suite.
“Many customers appreciate mainly the advantage that they require only one or two contact persons during and after projects where CRM and SAP business communications management are integrated SAP. Manufacturer of telephone system as well as partners who implement this and provider of the ICI connector for the connection of the telephone system and CRM must be no longer consulted.” SAP business communications management is an IP-based contact center and telephony software, which allows customer service center, hotlines, company-wide central control desk and shared service center and existing CRM and ERP systems to connect. The software replaces the usual middleware approach in computer telephony integration.