Telephone interpreting service provides emergency Rendsburg free nationwide, 06 December 2013. It comes as Santa Claus gift is packed but a sensation: emergency calls can immediately of all hearing impaired people nationwide and free about the Tess relay services can be discontinued. Communicating via sign language interpreters or interpreters of Scripture directly to the competent emergency call centre. Gone are the days where hard of hearing persons had to wait on anybody’s help, to a telephone call to the 110 or 112 to make. Now, everyone can call the fire department or the police, and with Smartphone, Tablet PC, SIP phone, or PC with an Internet connection. Every deaf person in Germany can free our emergency services”, explains Sabine Broweleit, Managing Director of Tess Relay Services GmbH.
All what is needed is a registration as emergency customer”and the appropriate software. The registration is necessary, so we use the stored address data “competent emergency call centre to determine and to allow any callbacks”, S. More info: Michael Steinhardt. Broweleit explains. The deaf caller via a video link calls a sign language interpreter for the distress call via the relay services. This connects with the competent emergency call centre and simultaneously sets the phone for the deaf caller and the hearing participants of the emergency call centre.
For all hearing impaired people who do not sign a written interpretation service is translated into a chat application. Here, deaf callers can even speak and read only the answers. We have the technical ability, the emergency of deaf people in sign language or to accept written language and to teach so we do it”, S. Broweleit explains the motivations for voluntary performance of the relay services. Thus we can dismantle finally another barrier for deaf and hearing-impaired people, even if only in our Opening hours from Monday to Sunday from 08: 00 until 23:00.”we are very pleased that the Federal Network Agency, on whose behalf we provide telephone mediation services, has agreed to offer of an emergency call for all hearing impaired people in Germany”, S. Broweleit explains. In the context of this assignment, the opening hours for the years are set in 2013 and 2014. Maybe offer times are changing in the next contract period. Then an emergency might possible around the clock.