These processes are also primarily responsible for achieving the objectives of the company. There are several types of processes. Support processes: they provide people with the necessary physical resources for other processes and in accordance with the requirements of their internal customers, which include human resource management, the sourcing capital goods, machinery, tools, hardware and software and the process of maintaining infrastructure, managing suppliers and the preparation and review of the system of quality management. For its part, the management processes consist of assessment activities, control, monitoring and measurement, ensuring the controlled operation of other processes in addition to providing the information they need to make decisions (better preventive corrective) and developing plans to improve effective. They work by collecting data from other processes and processed into valuable information accessible and applicable to decisions of its internal customers. In relation to the management processes are designed with cross-cutting to all other business processes.
Sometimes companies fall into the euphemism to adapt to the process approach by simply changing the title of the department by replacing procedure or process. To avoid this and make sense of worth finalist linking process management with business strategy. Ernesto Negrin says about this, that process management can be conceptualized as how to manage the entire organization based on the processes, these being defined as a sequence of activities to create added value on an entry to get a result and output which in turn satisfies the customer requirements. The approach is based on process: The structure of the organization based on customer-facing processes of change hierarchical organizational structure flat functional departments lose their raison d'etre and are multidisciplinary groups working on the process managers leave to act as supervisors and act like frightened by employees focus more on the needs of their customers and less on standards set by his boss.