XPRON offers new training dates around the subject of OTRS OTRS stands for open ticket request system. Learn about training in the workshop of our OTRS this communication management and ticket system for our OTRS. It is a free software, which is used by companies as tracking or help desk tool. Through the use of Web-based OTRS can collect, store, process and answer any questions. Service requests, incident reports, or requests for information are collected by email, customer front-end Web or telephone, classified, stored and processed. An OTRS shows the possibilities of training, as well as OTRS workshop. Each request receives a task ID, so that his concern is clearly assignable. These so-called tickets can manually or automatically to the respective officers or those responsible be redirected.
So-called queues, queues, are set up for each area in OTRS. The status and the status of the request can be seen by the reviewer and by the questioner. Both to track this through their Web front-end the. Service level agreements, thus complying with certain periods which are agreed with the customer, must be taken into account by the agent. He responds on time mechanisms support the agents through notifications. So the response times can be met, the operations are not lost. How our OTRS is training and our OTRS workshop with OTRS the possibility, with a few employees to cope with an extensive request volume. The limits of conventional E-Mail communication are not set.
Another feature of the OTRS is a FAQ (frequently asked questions), database integration so the integration of the most frequently asked questions into a database. Already developed solutions and knowledge to the often occurring questions are provided here. The boilerplate for this database can be taken to just over answering to the customer. This also can customer via the Web frontend will be deployed. More Mechanisms bring together similar operations, they recognize when a similar ticket is opened by the possibly same sender and closing the old master tickets. LOCATION allows an analysis of the history, statistics and reports. The requests, features and models are about roles and permissions define, these functions also give our OTRS training closer. Operated via a browser, regardless of the operating system, the adaptation to an individual design is possible at any time. A mobile user interfaces fast makes the service employees iPhone regardless of the workplace. In the OTRS workshop, explained all these points and answer any questions. OTRS is a very useful tool for companies which have to contend with numerous customer requests and for the usual rigid E-Mail system is not sufficient or not to overlook. We offer training in the year 2014 different dates on the topic workshop of OTRS and OTRS in our home. The exact date and times if you ask via email or by phone.
BEO CONSULT training convinces users since 2012 BEO CONSULT, the consulting firm of BEO GmbH, its customers training courses and training on all issues relating to customs, export and shipping offer. Practically drawn up are the contents based on the BEO software solutions. A recent survey among more than 300 seminar participants revealed now: the user could extend their knowledge in the workshops and would recommend it to other users. What steps must I take, to obtain the status of authorised economic operator (AEO)? How can I reduce my costs by preference documents? Such questions many decision-makers in the Customs and export. The seminars provide helpful answers BEO CONSULT GmbH. A current statistics now provides information about effectiveness and benefits this offers. These participants were interviewed in 15 German cities.
A total of 305 questionnaires could then be evaluated. The results: more than 93 percent of visitors would other users training tell a friend about. Be invited to other workshops would even almost 96 percent. Especially in terms of content was able to convince the offer: over 85 percent of participants indicated that their questions were answered. About 81 percent of the respondents could greatly increase their knowledge. We register an interest in the courses and are proud of the positive feedback, which will be shown in us,”reported Regina Konrad, Deputy Managing Director of BEO CONSULT.
The training and providing advice on the status of the authorised economic operator (AEO) took around 550 users claim last year. Even 2013, there will be numerous events for users and newcomers. An overview of the upcoming trainings is available under Academy. Specialized shipping and BEO the company focuses on software products and services in the areas of customs clearance the BEO GmbH with headquarters in Endingen near Freiburg. founded in 1987 by the Managing Director Clemens Sexauer,. the company employs more than 60 employees at four locations. The product lines to customs, as well as to the preference determination and sanction inspection be adapted continuously to the current legal requirements and ensure legal certainty and the permanent compliance with current regulations and guidelines for users. For sending BEO software applications offered for the packaging, shipment, as well as the dangerous goods management. All software products of BEO are modular designed and available both as in-house and Web-based rental solutions (SaS). Company contact Clemens Sexauer BEO GmbH Ensisheimer str. 6 8 79346 Endingen phone: 07642-900 30 fax: 07642-900-399 E-Mail: Internet:
Manufacturer for advice software responds with holistic advice on the networked insurance customers are better informed about offers. / etvice has adapted to changing information channels of communication. / Holistic advice and 360 degree view of the customer. / With cheops. Mobile and Cheops.Scout of the lead in the advice. “/ Torsten Jager generate gave a talk on the topic of sales events” at the 37th meeting of the AMC. Hamburg/Jersbek.
As shown in a recent study of the Cologne opinion Research Institute psychonomics, the Internet is increasingly used by the Germans for information on insurance and financial services issues. To orient themselves, insurers and financial services providers Web sites visited until today more than 11 million citizens. For comparison: In the year 2000 there were two million only. Particularly relevant and interesting for the insurance industry is that the customers who took advantage of the Internet, online caught up before every fourth new contract with an insurer or financial services information. This development makes it clear that the advice and the distribution of insurance and financial service providers need to adapt to very well-informed of new customers. Marc M.
Engel, Chairman of the Board which advises etvice Holding AG,: The consultant must be better than previously be informed about the personal situation of the client to provide different solutions in the conversation. The aim must be, growing up to advise clients and to communicate proactively with this.” See. To create a customer profile for holistic advice, excellent customer communication of the insurance undertaking or of the financial service provider is prerequisite. And just as the 360-degree view of the customer could be optimized, white Angel, this should have priority at all levels of an insurance or financial service provider.” The question provided a comprehensive consultation however the next step: How can initiate an integrative visibility of all involved distribution channels be? Smoothly adapted centralized and decentralized data sets for those involved with the insurers or financial institutions must be available at any time and can be updated anywhere. This software is needed, which updated the customer profiles, not only locally, but generates also lead.
Popfax Christmas promotion 40prozent discount which is world’s leading provider of Internet fax services Popfax.com just its traditional winter range announced an excellent opportunity with a professional fax service to save! Popfax announces its winter range of all inclusive long-term subscription to 40% discount to the end of the year 2013 and at the beginning of the new year. With the purchase of the Popfax winter offer 2014 which will benefit our following features: free of charge included fax pages 500 long-term fax solutions 2 years subscription Pack options package to increase the performance of your business communications, free and unlimited fax reception all of this for only 99.98 EUR (167. 98 EUR without discount). Also, customers can now use the chance to get back their advance payment in full, by they will divide the promo purchase on Facebook, Twitter, or G +. The Popfax winter offer 40% discount is valid only for a short time and therefore all business – and private customers are invited to to register for this. Within the year 2013 Popfax.com of an increasing number of companies and public authorities secured worldwide access to simple and reliable fax communications because the progress made by Popfax within last year.
The last 12 months have been significant advances in the area of mobility, quality, reliability and speed of fax service: marked. Enhanced mobile fax application for employees and professionals located always on the move. This allows the scan to scan and fax documents, by which on the Smartphone application the Popcompanion installed mobile application and service messages in offline mode. Especially the Apple version iOS 7 was upgraded to, so now, no matter whether it iPad, iPhone or iTouch, all of iOS 4.3 mobile devices running on iOS 7s.1 are supported. Optimization of the total system capacity.
To help businesses of all kinds with a fast, safe, fax service, Popfax has the total capacity of the system improved, particularly in the area of hardware computing power, storage, and data storage capacity, to meet the needs of the ever increasing database of customers, which has more than 50,000 business and corporate customers. Increased efficiency of mobile fax Web page. The management of the online fax Kommunukation is now easier than ever. Thanks to the new features of the mobile fax Web page the user directly by the Popfax mobile site can now subscribe to fax service, test it free of charge and may, safe cash purchase, subscription packages, options and send credit. “We expect that next year 2014 an important year for pop fax will be with sustainable modernization of services and implementation of new technologies, to make available to customers even more high-performance fax tools”in the cloud”. We will introduce new offerings and monthly packages that are suitable for shops of all kinds “-Vladimir POPESCO says founder and Managing Director of POPFAX SARL.” Popfax.com is the world’s leading provider Internet fax services. These allow the customer sending and receiving Internet faxes via a Web interface or an email account, or one of the performance-enhancing Internet fax tools. Popfax.com is an Internet fax solution both for self-employed persons (SMEs and SoHos), as well as for corporate customers who use this outsourced solution to cover your fax needs. Use our highly redundant Internet fax service around the clock.