August 20, 2009 – The Ministry of Education of the Dominican Republic has signed a contract with Master-D group, the Spanish leader in open, allowing students and teachers of this Central American country the use of the software platform Educans education, designed by that company training. Educans is an e-learning tool created for secondary education levels for managing study time and correct the errors in the act by optimizing the educational effort of students and teachers. The secretary of State visited the headquarters of the Group Master-D in Spain earlier this year at a meeting in which were the bases of this agreement and other projects for joint collaboration. The projections of the General Secretariat of Education of the Dominican Republic to establish a first stage of use of the platform that will allow the granting of up to 6,000 licenses to use such software until January 2010. This Master-D has shifted to a team of professionals Santo Domingo to get used to trainers and teachers Dominican Educans management.

A second phase of the contract provides for the complete use of existing content adaptation platform to the curricular content of education in the Dominican Republic. According to the developer of this platform in Psychology Dr. Manuel Fandos "is like a tool that both teachers and students, and allows users to achieve good results in the endnotes and support both inside and outside the classroom" . Fandos Educans added that teachers are given a tool 'integral' as it allows teachers to monitor those custom content of the students and parents and students themselves instantly check the progress and achievements. Exercises the system corrects itself and gives back information on the spot, so teachers can know when the student has worked, how long they have studied, what is wrong and so can be corrected and learn from their own shortcomings. For learn more about this platform please visit the website The signing of this agreement is another step in the line of international expansion, according to the Strategic Plan Master-D Group has.

Since 1990 the consulting firm ISM, located in Bethesda, Maryland State in the United States, has developed annually a detailed analysis of CRM software products available in the market. Ranking developed by ISM each year, in which CRM solutions are qualified has become a benchmark of great importance in the software market and an award in a ceremony is awarded to best qualified 15. We have had the opportunity to use the analyses developed by ISM and they are very complete, since they include nearly 217 evaluation criteria for each of the software solutions. The results of the best products are published in the spring of USA and this year have left the results this week. Let’s look at that he says ISM to CRM solutions. First of all is necessary to understand that ISM has classified CRM solutions in two categories.

The first is identified as business solutions. This classification corresponds to solutions that can be implemented in companies or large corporations and that may be in ability to support concurrent operation of hundreds and thousands of users in multiple geographic locations. The second classification is known as SMB (Small and Medium Business), which means small and medium-sized enterprises. By American standards, this means companies among 10 to 1000 employees and that billed between 0.5 and 500 million dollars. In the European Union there is a census of approximately 19 million companies in the SMB segment. Some analysts of technology industry and companies in the sector defined as SMB companies that billed between 1 million dollars and one billion dollars (1 trillion for North Americans).

I believe that a very high percentage of our companies in Latin America they fall within this classification. Another interesting know topic is how how ISM performs its evaluation of CRM system. ISM has a test lab, which follows a rigorous methodology in the evaluation of 217 criteria for each test.

“(…) the subordinate social groups who suffer the most rigorous of the social and economic crisis have great difficulty in sustaining the education of new generations. A dangerous combination of problems of meaning (why go to school, to learn what is taught there, etc.) of performance problems (absenteeism, failure ena evaluations repetition, etc.) and supply problems (which makes it more attractive and “rational” an activity that involves an entry to go to school) ends up interrupting the education of the teenagers and young people (…) “(Tenti-FANFANI : 2003) analyzed the young people today, means to meet new social subjects more complex socio-class structure, they are also exposed to successive crises and shape a collective consciousness, to understand its dynamism, it is necessary to visualize the context in which is the framework which is stained by the contradictions of class, there can be inferred that their nature is fragmented, the underestimation of young people can not see his true power for change, as well as raises Reguillo Cruz: “(…) was easy to make young people both “scapegoats” in recipients of institutionalized violence, as in Figure dela formidable “enemy within” that transgresses through its disruptive practices as legitimate the social order (…) “(Reguillo CRUZ: 2000) a face of adverse situations specified and that have become” natural “can lead us as expressed Phillippe Meirieu a” (…) to sink into resignation , for fear of ourselves taken to the destruction of others and ourselves, we prefer to destroy all interest in the other. We well escape but in reality, we condemn ourselves to both la immobility: in rejecting the teacher, we reject the educable and educators, we give to education (…) “(Meirieu: 1998) therefore, I believe that to” escape trap “could begin lasnormas respect democratic way of organizing and managing our coexistence in the educational context would banish vital educational inequality where the poorest areas experiencing receive an impoverished education that prevents its retention in the system, or as expressly Blejmar Bernardo: “(…) Research Paper Excerpt from Neoliberalism, State and Education Case: Argentina to be carried out by Miriam Gualberto (anthropologist, University of Buenos Aires) in February 2010. Anthropologist. University of Buenos Aires.

5. Launch the program. The indicators are all project management and management can be applied in all areas of the company. The administration must inform each employee how he is to be measured, specifying the benefits that have to comply, but also the penalties for those who cover it. 6 . Feedback.

If first time implement a program of indicators to be open to amend, modify and expand the way they measure. It is a dynamic method. If strategies change, indicators must change to maintain alignment. What is the best way to measure and who stands? The person measuring and collecting information should be independent of the subject of measurement, so as to ensure the fairness and reliability in the data. What you need to define is: – Software: It requires a high investment or sophisticated? Do not go to convert the measurement method in a much more expensive than what you measured.

You can start with Excel spreadsheet and as you familiarize yourself and grow, you can use more specialized software. – Frequency? The shorter the better, because it is so early enough to monitor the results of the different areas assessed. There are indicators that can be reviewed daily, weekly or monthly. Others will demand according to its type to be reviewed every month. We are required to link benefits with indicators? If we want all employees of the organization to commit to the strategy of the company, which meet the expectations mainly product and customer expectations, the best way is to have management indicators related to this, but the employee is aware if is an indicator and achieved greater efficiency, performance will be better and greater. Good indicators of management, are efficient tools for motivating employees towards better outcomes that will lead to better outcomes for the company as such. Case: DS Systems (Developments in Software). Since its founding in 2001, DS Systems has been a leader in the market for Web application development, software for accounting and administration, based on next-generation platforms. The turnover in 2006 reached $ 1.6Millones, closing 2007 with $ 2.2 and the projection for 2008 indicated that could close above $ 2.6Millones. One of the main difficulties (according to Mr. Felipe Mendizabal), Operations Manager, has been finding a convenient way to assess performance and measure results so that programmers, analysts and developers gain according to performance projects. Luis Quezada R. Eng, General Manager said in a session that should seek a system indicators used compensation to motivate employees but mainly to influence the results (sales, fulfillment, billing, etc.). Ways to evaluate: The last method was a performance evaluation and for those who were above 85% were bonus. There was much dissatisfaction, so for 2008 must be changed to something better. DS Systems Strategy had been differentiated in the market for a high level of customer satisfaction and also for delivery time. Unlike the market, the accomplishments in delivery times exceeded 83% when the industry average was about 68%. The satisfaction rates at the end of 2007 were close to 88% compared to 82% six months earlier. Study Questions: – What measurement indicators suggest to DS Systems? – What is the strategy of DS Systems and confirm whether the indicators are aligned with it. – Increases or reductions relate to the measurement system? – We offer Software to implement the systems as Balanced Scorecard, investment in license and implementation is $ 65,000 dollars and annual maintenance by 20% annually, should the investment?