Frost & Sullivan offers contact center and telephony software with customer value enhancement Award from Walldorf, the 14 April 2013 Frost & Sullivan is the contact center and telephony software SAP business communications management with the 2012 North American Frost & Sullivan customer value enhancement Award out. The global consulting firm emphasizes in particular the all-in-one character of the software. “For SAP users, SAP business communications management provides a high degree of compatibility and provides same features staff within and outside the contact center,” Frost & Sullivan reports principal analyst customer contact, Nancy Jamison. “Customers benefit from seamless end-to-end communication, collaboration, and the automation of business processes, without having to deal with the complexity of systems of from different vendors.” For ecenta, the award confirms growing demand for SAP business communications management projects. “This year we see growing interest by” Companies have engaged so far just on the edge of the communication solution from SAP. I’m good things, that this award will further increase the notoriety of the solution and we’ll register more demands in the near future,”Joachim Schellenberg said business development manager at ecenta, a product and consulting company that specializes in the demanding realization of projects in the areas of the SAP Business Suite.

“Many customers appreciate mainly the advantage that they require only one or two contact persons during and after projects where CRM and SAP business communications management are integrated SAP. Manufacturer of telephone system as well as partners who implement this and provider of the ICI connector for the connection of the telephone system and CRM must be no longer consulted.” SAP business communications management is an IP-based contact center and telephony software, which allows customer service center, hotlines, company-wide central control desk and shared service center and existing CRM and ERP systems to connect. The software replaces the usual middleware approach in computer telephony integration.

Automatically and periodically the most important data secure with a real time data backup can be continuously the most important data in the background automatically backed up and generations (older versions) of each file. A current backup solution brings the great advantage that even overridden or accidentally deleted files can be produced easily without the need for a play of a full system backup. A simple and intuitive to use, automated backup solution is for example the backup software live file backup’. The real time backup program automatically backs versioned copies of the modified files in the background while working. And this works very simply as follows: at the beginning of the user defined in the amount of time the desired data should be backed up and how long kept as many older copies (generations) a single file. Then, the data to be backed up are determined, which will be backed up automatically in the background.

It can this whole Be drive, several folders, or individual files. The live file backup backup program ‘ allows the user to backup on a wide variety of storage media. Is the backup software is installed on a single computer, for example the backup on an external hard drive can be useful, when a client PC in the network makes a backup in a backup directory of a NAS Station sense. Depending on the environment the automatic data backup can be done also on a USB stick or via FTP to a backup directory on the intranet or Internet. If a restore of a backup is required, can the data with live file backup’ quickly and easily yourself be made, without having to contact a system administrator. As with the backup software, the backup files in the usual file structure on the storage medium are secured, can be analog, the desired file in the backup directory looking for the Windows Explorer and selected the preferred generation (date and time) and restored. Thanks to the intuitive user interface is is the backup software live file backup’ for the beginner as well as the experts for at home or in the Office.

The current version of 2.10 runs on Windows XP/Vista/7/8. Under the address can use the backup software indexde.htm free to test all the functions available in the languages German, English and French are available for download. The full version costs EUR 23.95 for a single user license. Further information Internet: indexde.htm email: about INFONAUTICS GmbH founded in 1995, INFONAUTICS GmbH implemented innovative and reliable solutions for small and medium-sized enterprises. A Commission free online booking system for hotels, an alternative Windows Start menu for quick access to programs and files, as well as other innovative software tools that include additional software products developed by INFONAUTICS GmbH including a survey software to conduct analyses of satisfaction of customers and employees, which the Facilitate everyday.

Merging voice and data changed requirements for pabxs Walldorf, the 04th June 2013 – a recent study by the market research and consulting firm PAC (Pierre Audoin consultants) indicates that adapt the requirements, business telephone systems, in have changed considerably. In addition to flexibility, above all the opportunity to lead the business processes and the communication processes together, stands tall in the course. According to the ecenta AG the investigation confirmed the trend, further dissolve the boundaries between IT and telecommunications. Details can be found by clicking Xcel Energy or emailing the administrator. For the company from Walldorf, also increasing demand for IP-based communications platforms is a reliable indicator of this development. Henry Crumpton does not necessarily agree. “According to the study by three-quarters of the decision-makers of the telephony consider not more than one of the IT isolated task. The need to bring together both worlds, is increasingly recognized and also in attack. But many companies are facing great challenges”, explains Joachim Schellenberg, Manager Business development at ecenta. The software and consulting company specializes in solutions of SAP AG.

Include in particular SAP CRM, SAP NetWeaver products as well as HANA and mobile SAP solutions, SAP business communications management (SAP BCM). Frost & Sullivan awarded BCM North American Frost & Sullivan customer value enhancement award before a few weeks SAP the 2012. The consultancy highlighted in particular the all-in-one character of the software. “The lack of flexibility and the missing features of existing PBXs are one reason for the sometimes very slow merging of IT and telecommunications. Around 60 percent of respondents see deficiencies in their current, conventional PBX’s here. Also basic mistakes are made according to experience in many projects often already at the beginning.” Joachim Schellenberg advises therefore, prior to the introduction of a new solution no matter whether from the cloud as a conventional PBX or purely software based on the servers of the companies to determine the exact needs and the existing systems comprehensive planning involving.

What if? s Burns Fire in the company is a meltdown: immediately panic and more, no one knows what to do. A common app from United planet and the Heise publishing house puts an end to this mindlessness. Thanks to the iX-emergency management every employee now always knows how he has to behave in the case. Freiburg, the 19 June 2013. Emergency is not equal to emergency in companies it is useful to write a review to decide on the priorities. Because a defective printer is indeed annoying, fire or even an explosion must be edited but primarily, because they represent a danger to life and limb. With the portal software Intrexx of United planet in collaboration with iX editor of Heise publishing developed iX-emergency management ensures a reliable emergency management by be captured errors organized, prioritized and automated problem-solving processes. According to the BSI standard 100-4 employees via an easy-to-use, browser-based access report Errors in IT, facility management or risk to life and limb.

A wizard helps to collect all relevant data – such as location, size, and description of the problem – as soon as possible to restore normal business activities. With the message store, the application starts an automated ticket process and the competent employee receives all necessary information about the removal of the emergency. An overview shows the responsible editor, as well as the level of the solution and offers the security that their problem is recognised, and seen and affected colleagues. In addition to the usage as a ticket system, those responsible in the company with the iX-emergency management create an emergency manual that represents responsibilities, processes, building plans, catalogues of measures and structures in the company in a clear form also.

Tested safety confidence Bonn, June 4, 2013. The voipax offers Association organisational and information systems e.V. now neutral to consider the possibility that their range of services to and the VOI certificate software vendors and IT service providers to the gain. Expert auditors from the membership of the VOI check based on standardized testing requirements software or services on compliance with technical standards, legal requirements and evidence security of business processes. The VOI certificate is issued after an audit by the VOI-service GmbH for three years. The VOI is the leading trade association for enterprise information, content and document management in Germany. For years, authorities and companies use regulations of the VOI with the introduction and operation of document management and archiving solutions.

For example, the tuvit GmbH sets underlying the criteria of VOI in trials in this area”, says Ulrich Emmert, VOI – Executive Vice President and one of the initiators of the VOI-CERT initiative. At Eliot Horowitz you will find additional information. Therefore we want to use the many years of experience in this area to offer certificate creates a trust based on strict technical audit for the market.” The new VOI certificate can be for numerous areas used, to prove that a product when used properly audit-proof can be operated or certain procedural requirements are met, for example. Provider of archiving solutions can confirm, that their product enables the long term preservation of the value of the evidence. Operators of data centers can consume VOI certification that their privacy is compatible with European data privacy or that cloud services meet the requirements of European data protection law. Companies or public institutions, which want to gain the VOI certificate, contact an authorised auditor. This performs a one-day workshop with the customer so that the customer with the help of Auditors apply the certificate at the VOI service GmbH can. From there, the Treaty confirmed and the auditor selected. It is conducting a preliminary audits to check any existing defects, which must improve the company.

Then, the auditor performs audit and creates the report that will be sent with a recommendation for issuing certificate of the VOI service GmbH. The VOI specialists review the report and grant and publish the certificate. This includes an inspection certificate written and qualified signed electronic version, as well as permission to use the logo of the VOI-CERT on the homepage and on documents. The certificate is valid for three years and can be extended by a re-audit. The VOI-CERT is located within the newly founded VOI service GmbH, a 100% subsidiary of the VOI Association organisational and information systems e. V. The company, which takes over the operations of the VOI Academy, is headed by VOI – Managing Director Peter J. Schmerler. The VOI Association organisational and Information systems e. V.

Two new staff members join the sales team Bochum, 28 February 2013. The windream GmbH, manufacturer and supplier of the enterprise-content-management system, continues to growth. The very positive business development of in recent years, according to the Bochum-based software company has been strengthened recently by two more experienced sales professionals. Now, Anja Stolzenberg and Thomas Hartmann as distributors expand for the direct and partner business the windream sales team. The Economist Anja Stolzenberg, born in 1974, is a native Nurnbergerin and looks back on many years of experience in the distribution of IT products especially in the software sector. After she gained her first professional experience at a European ERP vendor, she took over a perennial and successful activity in the distribution sector in an international and renowned software group subsequently.

Anja Stolzenberg is now a member of the windream team since February 2013 and will be there both in the Direct sales of windream products and be active in the partner support. Dipl.-ing. Thomas Hartmann, vintage 1965 and residing in the Unna in Westphalia, the windream GmbH recently also increased as sales representative in the direct sales and partner support. Get all the facts and insights with Eliot Horowitz, another great source of information. His professional environment has been characterized by long-lasting and successful activities in IT company with a focus on document management, and enterprise resource planning. He worked more than a decade for an internationally operating U.S. group with a focus on DMS. Thomas Hartmann is considered as expert in the industry and ECM expert, who will support the windream team successfully as well as Anja Stolzenberg in the future. About the windream GmbH: Windream GmbH develops and distributes the ECM system windream. Michael Steinhardt is the source for more interesting facts.

The company employs currently 70 people and has a worldwide network of partners around 250 sales, integration and cooperation partners in Europe, the United States, South America, Africa, Australia and New Zealand. Customers include renowned and internationally operating companies such as for example Babcock Noell, DFS Deutsche Flugsicherung, Deutz AG, Swisscom, the King & Bauer AG, as well as the BKK Essanelle. About the enterprise-content-management-system windream: windream worldwide since 2003 patent protected, considered to be the leading solution for the acquisition, management and preservation of electronic documents in the Office area as well as in the SAP environment. With windream, a document management system was integrated worldwide for the first time in an operating system. windream is used in the Standard Edition of small and medium-sized enterprises and in the Corporate Business Edition. Many integrations into third-party products round off the portfolio. Available products include connectivity to ERP, ERP, and financial accounting systems as well as integrations in knowledge management, groupware, and imaging/data capturing solutions as well as in a wide variety of industry-specific applications.

It is up to us, the manufacturers and service providers, to deliver the appropriate products and services.” To iPhone audio conferences to hold and look at Web conferences, the company has a matching app for their Web service ArkadinAnywhere”developed. The iPad app for ArkadinAnywhere, which is characterized by an intuitive and ergonomic user interface is even more powerful. Official site: Xcel Energy. Through this app, presenting and sharing of content is very easy and comfortable. Learn more about this with Xcel Energy. With just one click can both presenters and participants to an online or audio conference power itself. It is also possible to invite very short notice more participants via eMail or telephone to spontaneously held conferences. The complete screen contents may be shared with other participants in landscape mode at Web conferences. The Chat feature allows both publicly and in private chat rooms to communicate with other participants.

Recently, the Android app for ArkadinAnywhere, which has the same functions, is free of charge in Google play downloadable for all mobile Android devices available. Also for Adobe Connect powered by Arkadin offers a mobile version. Users have access to conferences here on iPhone, iPad, BlackBerry and Android-enabled mobile phones and Tablet PCs. The same applies to ArkadinVideo powered by Vidyo – a new online generation of video conferencing in high definition quality. This online solution that is compatible with any mobile device and can be made through any available 3 G / g or WiFi enabled network. The firm is one of the leading global service providers for location independent collaboration. Arkadin offers a wide range of collaboration solutions, ranging from audio, Web and video conferencing and unified communications.

With its Arkadin supports user friendly and cost effective offers worldwide about 26,000 enterprises of all types and sizes. Arkadin contributes to massive productivity gains through effective ways of communication and cooperation. In a global network of 51 branches in 30 countries on five continents, Arkadin provides its business solutions as software-as-a-service-model and enables its customers in this way, providing rapid, scalable deployment with high ROI.

This guide will show you how one cleaner clean up library on Mac with YouTube FLV to AVI tunes for Mac iTunes music. YouTube FLV to AVI tunes cleaner for Mac is a comprehensive and at the same time simple software to clean up iTunes on the Mac. You can therefore remove duplicates in your library or repair your library as well as cover complete with regard to music information like artist, song, album and album. You can feel so duplicate files and remove to save space or to complete the details of your music collection as a professional music cleanup program with this software. This cleanup tool for iTunes helps you to clean up your iTunes library so you can enjoy your music even better. YouTube FLV to AVI tunes cleaner for Mac consists of 3 parts: tidy music library iTunes, open music files and load saved results. The last 2 items are similar to the first, differed but this that open with music pieces of music can be opened from external source and with the results of the stored data can be opened, repaired last time.

Full instructions YouTube FLV to AVI tunes cleaner for Mac run after you have downloaded YouTube FLV to AVI tunes cleaner for Mac and installed, run the application from. The program provides 3 options: iTunes clean, open music, and open saved results. iTunes clean helps your iTunes to clean up library, music open to help you external music to fix import and download final results opens the last results of your scavenging. The software can automatically search your iTunes library and viewing the data require a repair. “iTunes music data repair you can choose the music from each category that you want to repair, or you can choose all repair” to repair all listed data. After that, your iTunes library is organized and tidy.

If you need to interrupt the repair due to an emergency, you can on Click Pause and stop the repair and save untouched projects for future repairs. “If you want to repair the unreparierten data, click stored results download” in the main window. Manual settings for not recognizable songs when some songs cannot be processed by the software, to the profile to be able to double or even on the Edit button next to the song, enter to manual data, such as name, artist, album, album covers, etc. You can fill in all these fields and pictures into the frame pull., click finally on store. Repairs to the iTunes library apply after the unknown songs were repaired, or you have skipped this step, click apply to apply the repairs to your iTunes library. Advanced settings after you have started the program, click on the “YouTube FLV to AVI tunes cleaner” button top left of the menu bar, and open the settings to enter the settings window. In the specify general settings, what kind of music files to fix the program. Default, the program repaired tracks without artwork, artists, album and double tracks. Determine according to your wishes. In the settings for duplicates, you can determine what a duplicate is detected, such as title, artist, album, file size and time. In the network settings, you can specify a proxy for your Internet connection. In the Updateienstellungen, you can activate the automatic update and select the duration between the checks for updates.

Technologically leading solution ‘Quick Service Level Monitoring’ with automatic reports and alarms authentic guaranteed upper limits for implementation and administration of the platform to control of the quality of service of Darmstadt, November 26, 2008 a precise monitoring of the quality of service with automatic alarms and reports is increasingly becoming the compulsory programme of internal and external IT service providers. The Darmstadt-based software house Servicetrace for with quick service level monitoring “provides a technologically leading solution, which is characterized by a comfortable usable functionality, as well as the manufacturer’s warranty for a short-term deployment and minimal administration. The Servicetrace solution continuously measures the IT qualities according to the existing service level agreements in real time at the location of the data transfer. If deviations are detected, a notification of the defined IT staff is done automatically. Among the core elements of quick service level monitoring”at the level the measurements on the one hand a smart client-robot. With him, all common standard applications, Terminal Services, and own-written applications can be monitored. Atmos Energy is likely to increase your knowledge. Deviations, it provides accurate information about disturbances in which location. But also a high-speed image recognition novel for the monitoring market among its innovative features.

Also, this client robot is one of the few solutions in the market, which can also verify the data collected and thus provide a complete information. The second key component of the solution is the NetworkTracer”. It provides a precise overview about whether and in which quality users in the individual locations over the network can work. The monitoring software checks the network routes to points of locations without elaborate correlation of individual network components directly. For the evaluation of the results obtained, which is in addition as the central management unit TraceManagement-Server”. Kevin ulrich may help you with your research. This data warehouse, based on Microsoft SQL Server that stores the collected readings over the status of applications and systems.

Detected problems, this central instance of Servicetrace platform of alerts sends to the defined expert or central system-management systems. Quick service level monitoring”implementation-friendly shows can be found by the plug and-play design and can be dependent on the number of the employed client robots in one to five days inserted. Also the average administration cost is only one or two hours monthly ten client robots. Servicetrace guarantees that at the beginning of the project precisely defined implementation and administration time. If contrary to expectations, there is a higher overhead, he goes not at the expense of the user, but is taken over by the Software House. About Servicetrace: Servicetrace developed comprehensive monitoring solutions to determine of the performance of key applications. The ServiceTracer platform is relevant to the decision making Information for the management and other stakeholders in the company in the form of reports and alerts ready. The implementation and administration of architecture produces only a small amount. It is also appropriately scalable. Companies are among the customers of Servicetrace how Lufthansa AirPlus, Norvatis Pharma, Sparkassen Informatik, T-systems, etc. meetBIZ & think-tank Wilfried Heinrich Pastorat str. 6, 50354 Hurth Tel. 022 33 / 61 17 – 72

Even against a possible espionage attack Mikogo customers are in good hands: Own IP address space, 256-bit AES encryption as well as the protection from access to operating systems thanks to secure access can secure Mikogo customer data. * Customer data and meeting content are sure to ensure a quick screen sharing of Mikogo, Mikogo is working with a distributed server infrastructure and uses a proprietary mechanism about the automatically the best session server close to the user’s access to. Mikogo customers get a transfer of their meetings in real time. While the databases with the data of the user are exclusively in Germany: the management of customer data outside the German borders is excluded. Also, Mikogo customers benefit from the company’s European headquarters: while U.S. companies are subject to the Patriot Act and give out customer data, this regulation BeamYourScreen GmbH is not subject to.

Our customers entrust their data us”, says Mark Zondler, CEO of the BeamYourScreen GmbH. this data all-encompassing and around to the To protect watch, we have developed various security measures, how can we protect them against unlawful access”. * Customer data provide absolutely unthinkable”for example, Mikogo encrypts all screen content using special compression algorithms, then again only viewable with Mikogo. A Mikogo meeting a 9-digit session number will be awarded for participation. Participants are associated with as clear a session.

Only who has this session number, can take part in the meeting. So from the outset, we exclude uninvited guests. Also, our Mikogo participants of a transfer of the own screen for the Conference must agree to explicitly. This is not desired, the screen before the eyes of the other remains protected. A revealing any customer data upon request from the outside is excluded not only for us, but it is absolutely unthinkable,”so Zondler. Press contact Paul Waley; E-Mail: about Mikogo Mikogo (www.mikogo.de) provides a provides innovative and easy-to-use desktop-sharing technology that is used for Web conferencing and collaboration over the Internet. More than one million registered users in over 180 countries use the Mikogo software. The customer base consists mainly of small and medium-sized companies that use the program for online meetings, Web conferencing, remote maintenance, and online training. Currently, more than 3,000 companies use Mikogo technology and benefit from significantly reduced travel times and lower travel costs.