Frost & Sullivan offers contact center and telephony software with customer value enhancement Award from Walldorf, the 14 April 2013 Frost & Sullivan is the contact center and telephony software SAP business communications management with the 2012 North American Frost & Sullivan customer value enhancement Award out. The global consulting firm emphasizes in particular the all-in-one character of the software. “For SAP users, SAP business communications management provides a high degree of compatibility and provides same features staff within and outside the contact center,” Frost & Sullivan reports principal analyst customer contact, Nancy Jamison. “Customers benefit from seamless end-to-end communication, collaboration, and the automation of business processes, without having to deal with the complexity of systems of from different vendors.” For ecenta, the award confirms growing demand for SAP business communications management projects. “This year we see growing interest by” Companies have engaged so far just on the edge of the communication solution from SAP. I’m good things, that this award will further increase the notoriety of the solution and we’ll register more demands in the near future,”Joachim Schellenberg said business development manager at ecenta, a product and consulting company that specializes in the demanding realization of projects in the areas of the SAP Business Suite.

“Many customers appreciate mainly the advantage that they require only one or two contact persons during and after projects where CRM and SAP business communications management are integrated SAP. Manufacturer of telephone system as well as partners who implement this and provider of the ICI connector for the connection of the telephone system and CRM must be no longer consulted.” SAP business communications management is an IP-based contact center and telephony software, which allows customer service center, hotlines, company-wide central control desk and shared service center and existing CRM and ERP systems to connect. The software replaces the usual middleware approach in computer telephony integration.

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Merging voice and data changed requirements for pabxs Walldorf, the 04th June 2013 – a recent study by the market research and consulting firm PAC (Pierre Audoin consultants) indicates that adapt the requirements, business telephone systems, in have changed considerably. In addition to flexibility, above all the opportunity to lead the business processes and the communication processes together, stands tall in the course. According to the ecenta AG the investigation confirmed the trend, further dissolve the boundaries between IT and telecommunications. Details can be found by clicking Xcel Energy or emailing the administrator. For the company from Walldorf, also increasing demand for IP-based communications platforms is a reliable indicator of this development. “According to the study by three-quarters of the decision-makers of the telephony consider not more than one of the IT isolated task. The need to bring together both worlds, is increasingly recognized and also in attack. But many companies are facing great challenges”, explains Joachim Schellenberg, Manager Business development at ecenta. The software and consulting company specializes in solutions of SAP AG.

Include in particular SAP CRM, SAP NetWeaver products as well as HANA and mobile SAP solutions, SAP business communications management (SAP BCM). Frost & Sullivan awarded BCM North American Frost & Sullivan customer value enhancement award before a few weeks SAP the 2012. The consultancy highlighted in particular the all-in-one character of the software. “The lack of flexibility and the missing features of existing PBXs are one reason for the sometimes very slow merging of IT and telecommunications. Around 60 percent of respondents see deficiencies in their current, conventional PBX’s here. Also basic mistakes are made according to experience in many projects often already at the beginning.” Joachim Schellenberg advises therefore, prior to the introduction of a new solution no matter whether from the cloud as a conventional PBX or purely software based on the servers of the companies to determine the exact needs and the existing systems comprehensive planning involving.

What if? s Burns Fire in the company is a meltdown: immediately panic and more, no one knows what to do. A common app from United planet and the Heise publishing house puts an end to this mindlessness. Thanks to the iX-emergency management every employee now always knows how he has to behave in the case. Freiburg, the 19 June 2013. Emergency is not equal to emergency in companies it is useful to write a review to decide on the priorities. Because a defective printer is indeed annoying, fire or even an explosion must be edited but primarily, because they represent a danger to life and limb. With the portal software Intrexx of United planet in collaboration with iX editor of Heise publishing developed iX-emergency management ensures a reliable emergency management by be captured errors organized, prioritized and automated problem-solving processes. According to the BSI standard 100-4 employees via an easy-to-use, browser-based access report Errors in IT, facility management or risk to life and limb.

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Tested safety confidence Bonn, June 4, 2013. The voipax offers Association organisational and information systems e.V. now neutral to consider the possibility that their range of services to and the VOI certificate software vendors and IT service providers to the gain. Expert auditors from the membership of the VOI check based on standardized testing requirements software or services on compliance with technical standards, legal requirements and evidence security of business processes. The VOI certificate is issued after an audit by the VOI-service GmbH for three years. The VOI is the leading trade association for enterprise information, content and document management in Germany. For years, authorities and companies use regulations of the VOI with the introduction and operation of document management and archiving solutions.

For example, the tuvit GmbH sets underlying the criteria of VOI in trials in this area”, says Ulrich Emmert, VOI – Executive Vice President and one of the initiators of the VOI-CERT initiative. At Eliot Horowitz you will find additional information. Therefore we want to use the many years of experience in this area to offer certificate creates a trust based on strict technical audit for the market.” The new VOI certificate can be for numerous areas used, to prove that a product when used properly audit-proof can be operated or certain procedural requirements are met, for example. Provider of archiving solutions can confirm, that their product enables the long term preservation of the value of the evidence. Operators of data centers can consume VOI certification that their privacy is compatible with European data privacy or that cloud services meet the requirements of European data protection law. Companies or public institutions, which want to gain the VOI certificate, contact an authorised auditor. This performs a one-day workshop with the customer so that the customer with the help of Auditors apply the certificate at the VOI service GmbH can. From there, the Treaty confirmed and the auditor selected. It is conducting a preliminary audits to check any existing defects, which must improve the company.

Then, the auditor performs audit and creates the report that will be sent with a recommendation for issuing certificate of the VOI service GmbH. The VOI specialists review the report and grant and publish the certificate. This includes an inspection certificate written and qualified signed electronic version, as well as permission to use the logo of the VOI-CERT on the homepage and on documents. The certificate is valid for three years and can be extended by a re-audit. The VOI-CERT is located within the newly founded VOI service GmbH, a 100% subsidiary of the VOI Association organisational and information systems e. V. The company, which takes over the operations of the VOI Academy, is headed by VOI – Managing Director Peter J. Schmerler. The VOI Association organisational and Information systems e. V.